ABOUT US: The Clay Room Leicester Limited ("We") are committed to protecting and respecting your privacy. For the purposes of the relevant data protection legislation, the “controller” is The Clay Room Leicester Limited, Makers’ Yard, 82-86 Rutland Street, Leicester LE1 1SB. We can be contacted by email at

This Privacy Policy aims to give you information on how The Clay Room Leicester Limited collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to our mailing list, enquire about or apply for membership or purchase a service.

Please note that this document should also be read in conjunction with our Terms and Conditions, [,,].

If you have any questions on this Privacy Policy or on any other of our listed legal documents, please get in touch.

TYPES OF PERSONAL DATA WE COLLECT: We may collect, use, store and transfer different kinds of personal data about you, as follows:

·         Name, address, and email address

The minimum information that we need from you so that you can subscribe to our mailing list or register for membership updates is your name and email address.

If you make an online booking for our classes the minimum information that we need from you is your name, address, and email address. Online payments are processed by Stripe or PayPal please check their privacy policies for further information about how they may collect and use your data. We do not collect your financial details. If you do not provide the information requested by Stripe or PayPal you will not be able to book our services online.

If you wish to pay for our services by bank transfer the minimum information that we need from you is your name and email address. We do not collect your financial details. You will not be able to book one of our services if you do not provide this information.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

 WHEN DO WE COLLECT INFORMATION:You may give us your name, address and email address when subscribing to our mailing list, signing up for membership updates, applying for membership or by corresponding with us by email or otherwise. This includes personal data you provide when you purchase our services.

WHY DO WE COLLECT INFORMATION: We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances, and on the following lawful bases:

·         Where we need to perform the contract we are about to enter into or have entered into with you, and to process bookings for our services.

·         Where we need to comply with a legal or regulatory obligation.

We also use your personal data in the following ways:

·         For marketing. We will use your name and email address, to contact you with updates about our services but only with your consent for legitimate interests.

We shall not share your personal data with any third parties for marketing purposes without your express consent.

We reserve the right to disclose or share your personal data in order to comply with any legal requirements, enforce our terms and conditions, or any other agreement we enter into with you, or to protect the rights, property, or safety of our business and other customers. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

WHERE WILL WE STORE YOUR PERSONAL DATA?: Data is stored offsite, by our web provider Squarespace and on Google drive. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

HOW LONG WILL WE KEEP HOLD OF YOUR PERSONAL DATA: how long we store your personal information depends upon the type of information we are holding and the purpose for which we need it.

We shall keep your data for the period of time you hold an account with us, to enable us to contact you, keep a record of your past orders and supply you with any new orders. We shall not keep your personal information for any longer than necessary to fulfil our obligations to you or to meet our legitimate business interests or legal requirements. We generally retain your name and contact details for three years.

Where you have given us your permission to contact you for marketing purposes, we shall contact you every year from the date on which you originally gave your permission to ensure that you still wish to be contacted in this way.

YOUR RIGHTS: Under certain circumstances, you have the following rights:

·         to request that we provide you with a copy of the information we hold about you (“Access Request”);

·         to request that we rectify any information we hold about you (“Right to Rectification”);

·         to request that we erase any information we hold about you (“Right to be Forgotten”);

·         to restrict the level of processing we carry out with your information (“Restriction of Processing”);

·         to obtain from us all personal data we hold about you in a structured, machine readable form, and have this information transmitted to another organisation (“Data Portability”);

·         to object to our processing your information in certain ways (“Right to Object”);  and

·         to withdraw your consent at any time to our processing of your data.

We shall comply with any request made under this section as soon as possible, and normally within one month from the date of your request. However, if necessary, for example if your request is particularly complex or we receive a number of similar requests, we may extend this period by an additional two months, but we shall notify you if we need to do this.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). Please note that where we receive requests under this section which are manifestly unfounded or excessive, for example because they are repetitive in nature, we may charge a reasonable fee taking into account the administrative costs of providing the information or taking the action requested or refuse to act on the request.

You can find out more about or exercise any of the above rights by emailing us at You also have the right to lodge a complaint with the Information Commissioners Office if you are unhappy in any way with how we treat your personal information.

THIRD PARTY WEBSITES:This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

WEBHOST AND PAYMENT PROCESSING: Our website is hosted by Squarespace. Squarespace uses Stripe to process your payments in accordance with Stripe’s Terms of Service and Privacy Policy. We don’t control and are not liable for the security or performance of the Stripe Payment Processor. For more insight, you may also want to read Squarespace’s Terms of Service ( or Privacy Statement (

CHANGES TO THIS PRIVACY POLICY: We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

QUESTIONS AND CONTACT INFORMATION: If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at or by post at: The Clay Room, Makers Yard, 82-86 Rutland Street, Leicester GB LE1 1SB